The Week's Features
Explosion of colors make rotator visually compelling
Sometimes it makes no sense to fight the obvious
Revamped site is designed to attract new talent to field
New Accounting Package among many new improvements
Exposure to needles, airborne drugs are new dangers towmen face
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May 9-11, 2018
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August 16-18, 2018
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Nov. 16-18, 2018
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Are you just creating yourself a job or are you a sound viable business? Many towers are great at what they do; but how about at the end of the year with their spreadsheets? Join John Borowski of AutoReturn for his extremely informative seminar, “Towing’s Common Costs Behavior,” during Tow Expo-Dallas. The Expo takes place this week at the Gaylord Texan Resort & Convention Center, August 16-18, in Grapevine, Texas.
Spirit Rides down California, honoring the fallen in Cloverdale, Novato, San Rafael, Richmond, Vallejo, and Antioch, on Saturday.
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American Towman Magazine Presents the Week in TowingAugust 15 - August 21, 2018

Only 17% of Complaints Deemed 'Founded'

A recent investigation by a Utah news outlet found that though nearly 200 complaints were lodged against towing companies statewide over the past three years, tow companies were found to have broken the law less than 17 percent of the time since 2015. Consumers complained of being "wrongfully towed," "overcharged" and not being able to "contact" the tow company holding the car, among others things. Still, it is rare that the state determines the tow truck operator broke the law. Source:
From the American Towman News Bureau

Zip's Acquires AW Direct

Industry suppliers Zip's Truck Equipment and AW Direct are now one company. The Zip's acquisition of AW Direct, to become Zip's AW Direct, was officially announced Aug. 16. According to a release, "All AW Direct inventory, which comprises more than 10,000 unique items, has already been transferred to the Zip's warehouse in Iowa." The AW Direct product offering is now available exclusively at and through the Zip's AW Direct catalog and customer call center. Anyone visiting will be automatically redirected to "It's with great excitement that I am proud to announce that Zip's has purchased AW Direct. Both companies understand that no two towing businesses are the same, and every customer deserves the same five-star treatment," said Paul Rottinghaus, owner/president of Zip's AW Direct. Source:

Parking, Towing Ordinance Revised

The Ashland (Pennsylvania) Borough Council adopted Ordinance No. 643 to add and revise regulations involving motor and nonmotor vehicles, temporary no parking, and parking spaces for persons with disabilities. "The towing part where vehicles can be towed and some of the fines were the major reasons they (council) did it," Borough Manager Raymond Jones Jr. said. "Now they can tow it right away." The procedure previously was to have police issue a notification of violation and then to wait for five days before towing. Source:
Zip’s Acquires AW Direct
Stalwart industry suppliers become one with Aug. 16 announcement
Only 17% of Complaints Deemed 'Founded'
Investigation reviewed nearly 200 complaints since 2015
Parking, Towing Ordinance Revised
Violators can be towed right away with change

All Roads Lead to Tow Expo-Dallas!

The towing and recovery industry will be making its way south this week as Tow Expo-Dallas opens its doors Thursday at the Gaylord Texan Resort and Convention Center in Grapevine, Texas.

Tow Expo will feature major manufacturers of wreckers, carriers, trailers, truck chassis and all the related equipment and services towers need to ply their trade. 

Company owners will have the opportunity to meet with many of the major motor club representatives as well as dispatch systems providers, GPS companies and equipment finance sources. They will also be able to see the latest in safety apparel and equipment. 

Five towing and recovery conferences will feature top Industry leaders from across the country related to municipal towing and tow operations. Leaders from both state associations in the Lone Star state will be in attendance, and the Expo will feature mini-clinics on the trade show floor.

The Games & Grub on Friday will feature casino games and a delicious meal. Attendees can also have a cigar and casual conversation amongst towing professionals during the Big Smoke.

Tow Expo-Dallas will run through Saturday. For more information, go to

Source: AT Staff.
All Roads Lead to Tow Expo Dallas August 16-18, 2018
• August 15 - August 21, 2018

From Problem to Opportunity

Towmen on the road today are facing a problem in a still-developing crisis. With the rising tragedies of the opioid epidemic, exposure to hypodermic needles and skin-contact drugs, such as fentanyl, are becoming too commonplace.

However, some tow companies are turning that problem into an opportunity, as tow companies have begun to charge extra when they find themselves at risk.

It makes sense.

When a towman goes out on the road to do a job, his life is at risk from roadside and highway traffic alone. Drivers distracted by the technology in today's cars as well as cellphone usage has placed the towman's life in enough peril.

With the increased occurrence of drug exposure, a towman's health and well-being may be further compromised. In addition, who knows what this epidemic will eventually do to tow company insurance rates? Better to be charging now than later, when rate hikes you haven't planned on put you behind the eight ball.

--Charles Duke
Editor: Charles Duke
Managing Editor: Brendan Dooley
ATTV Editor & Anchor: Emily Oz
Communications Manager: Helen Gutfreund
Advertising Sales (800-732-3869):
Dennie Ortiz x213, Ellen Rosengart x203,
William Burwell x208, Peggy Calabrese x202
Content Management: Henri Calitri
Site Progr., Graphics & Video: Ryan Oser
ATTV Technical Production: OMG National
Wrecks + Recovery Editor: Jim "Buck" Sorrenti
Operations Editor: Randall C. Resch
Tow Business Editor: Brian J. Riker
Tow Illustrated Editor: George L. Nitti

Vulcan V-70

vulcan.v70 e622dFor the right mix of power, performance and value, Miller Industries said that its Vulcan's V-70 is the intelligent choice for heavy-duty integrated towing and recovery equipment. Vital components are fabricated from high yield steel to minimize weight to allow for more legal payload while maximizing strength and durability. Now available with an optional third winch, the company said the V-70 now has even greater recovery capabilities. See what other products Miller Industries has to offer at Tow Expo-Dallas, taking place at the Gaylord Texan Hotel & Convention Center, August 16-18, in Grapevine, Texas.
By Don Lomax
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The best key to driver retention is:
driver incentive programs
a good benefits package
having a company policy/procedures manual
being a strict boss
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WreckMaster President Justin Cruse said that the WreckMaster Convention will bring together towers from all over North America to provide a unique and beneficial opportunity to broaden knowledge.
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